Customers in the current market are spoilt for choices, which is a good thing for sure. However, for brands, growing businesses and corporations, the situation is very different. They have to find new ways to entice the customers and keep them hooked to the brand, which certainly isn’t easy. Keeping the products and services aside, one thing that needs maximum attention is customer service. While companies do have hotline numbers and emails for help, customers don’t have easy and quick access to such details. Thanks to online directories, things are changing.
Should you use an online directory?
Well, online directories are much like those traditional telephone books. You have the contact details of all companies, brands, product sellers and other leading services. These are quite handy to say the least, because you can access the portals on the go. Most of the advanced directories also have a mobile app, which can be useful if you are hooked to your handheld devices. People usually rely on these portals and directories as it’s easy to get updated and new information. Regardless of whether you are looking for services related to particular products or British gas homecare number, you will find all sorts of options.
Don’t miss these aspects
Firstly, find a directory that caters to your area or country. If you are in the UK, you need a directory that offers both national and regional numbers. Some of the other things you must check are listed below.
- Effectiveness matters. Yes, you read that right. You need to find a website that’s easy to use and navigate. Check the overall design of the portal along with the features it offers. Directories are meant to be easy, simple and yet functional.
- Check for updates. As mentioned earlier, you would want the website to have regular updates, and that matters as obsolete information doesn’t make any sense. Talk to the website’s customer care to know how frequently they update their contacts.
- Cost for calling. Some websites allow users to call the customer care numbers online without too much effort, but usually for an extra charge. Check the call costs in advance, because calls to such numbers can go long.
Finally, you also need to ensure that the website is responsive. The portal should have a customer care center, which can be used for getting information or other details, as needed. Check online now!